SparkTG presents its enterprise-ready mobile app for supervisors and agents enabling them to work from home and access remote call center features on the go.
Have an enterprise-grade agent solution ready with zero investment in infrastructure.
With Supervisor access, provide seamless and uninterrupted access to your contact center agents and monitor your agent activity and performance.
Your Agents can not only make calls but also now get quick access to the following features on their mobile phones
- Receive customer calls
- Take Caller Notes on Customer Calls
- Save Customer data securely that helps to personalize the experience
- Follow up missed calls and reach out to leads
- Automatic call recording for all calls made to and from customers
- Complete separation of personal and business calls
- View Performance and Activity Graphs for the Service and Agents
- Agents can transfer the call to other agents using either of the modes, i.e. warm or cold transfer
- The application allows agents to merge calls with a supervisor or any other agent/expert for a complete resolution in the same call
- View, Maintain and Update Agent Status
- The application also allows the supervisor to track the agents physical location
- During a live conversation the agent can put a customer on hold if required
- Recent call information with the call recordings can be accessed by the agent
- The send SMS feature allows the agent to send custom SMS to the customer, incase any address/account number, etc details needs to be sent to the customer
- Admin of the service can monitor agent statuses like on a call, ringing, breaks in real-time
- With the live dashboard for call flows Admin can check the call flow with breakups like inbound count, outbound count
- For inbound calls, Admin can see the places where the bottleneck is happening in real-time and make necessary changes
- The graphical and pictorial reports for agent performance, service performance, and agent status helps optimize contact center perfomace
Complete Bouquet Of Contact Center Solutions That Your Business Needs for
- Start your Contact Centre in no time and at no capital investment
- Improving your Customer Service.
- Reach out to maximum leads and increase your conversion
- Empowering Agents with Cloud Platform.
- Optimizing Workforce with Analytics.
- Monitoring Calls in Real-Time
- Seamless Integration of Multiple Calling Options.
- Inbuilt Redundancy & Scalability.